Department:  Client Installations

Reports to:  Manager of Training and Installation

Exempt Level Position

Primary Objective of Position

Knowledge and Skill Required

• Proficiency with Microsoft Excel and other MS Office applications
• Knowledge of Windows operating systems, Internet Explorer, and SQL databases
• Proficiency in wired and wireless networking setup, TCP/IP, LAN, WAN, WLAN protocols and technologies
• Proficient in the following applications:
• ShowroomElite^TM
• CommissionTrack^TM
• Dataxchange^TM
• Sales Optimizer Login^TM
• OrderNetLite^TM
• Product Import & Product Export
• Ability to apply the principles of logical or analytical thinking to define problems, collect data, establish facts and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagrammatic form and to deal with several abstract and concrete variables
• Ability to work under the stress of meeting many requests from various customers, sometimes with conflicting deadlines
• Ability to accurately and timely report facts, technical information and information dealing with customer interactions with computer systems
• Ability to comprehend the consequences of various problem situations and to make or refer for appropriate decision-making
• Ability to manage own work flow
• Ability to meet attendance standards and to work varying hours, including evenings, weekends and holidays, as necessary

Essential Duties and Responsibilities

• Conduct installations on servers, workstations, Pocket PC's, routers, switches, wireless access points and printers
• Consult with customers to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be summarized, and formats for reports
• Prepare detailed description of customer needs, program functions, and the steps required to develop or modify computer programs
• Review computer system capabilities, workflow, and scheduling limitations to determine if a requested program or program change is possible within the existing system
• Prepares workflow charts and diagrams to specify in detail the operations to be performed by equipment and computer program and the operations to be performed by customers in the system
• May assist computer programmers in the resolution of work problems related to flow charts, project specifications, or programming
• Prepares regular internal status reports indicating accomplishments and plans, as required by supervisor
• Works within set standards and procedures; seeks approval of supervisor when necessary to deviate from these standards
• Maintains confidentiality of information processed
• Provide hardware and software support
• Provide on-site and online client training
• Provide on-site and online client support
• Performs related duties as required*

Personal Requirements

• Excellent interpersonal and communication skills
• Able to explain use of software and the Internet in non-technical terminology to  our customer base
• Able to speak in front of an audience
• Enthusiastic and able to build and work well in a team environment
• Able to provide courteous, detail-oriented service
Excellent follow-through capability

Other Requirements

• Advanced degree preferred
• High school degree or equivalent experience
• Ability to travel up to 50%