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Position Title: Support Technician I
Department:
Customer Support
Reports to:
Manager of Customer Support
Primary Objective of Position
A Support Technician
I is responsible for providing support for new and existing Brandwise clients across
North America and in
Canada
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Knowledge and Skill Required
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Proficiency with Microsoft
Excel and other MS Office applications
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Knowledge of Windows
operating systems, Internet Explorer, and SQL databases
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Proficiency in wired
and wireless networking setup, TCP/IP, LAN, WAN, WLAN protocols and technologies
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Proficient in the following
applications:
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ShowroomEliteTM
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CommissionTrackTM
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DataxchangeTM
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Sales Optimizer LoginTM
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OrderNetLiteTM
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Product Import & Product Export
Essential Duties and Responsibilities
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Provides Level I first-line phone and email support
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Assists with both the use of our applications, and
with the exchange of data as part of our service.
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Provides hardware and
software support
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Provides on-site and
online client support
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Provides on-call weekend
support as required
Personal Requirements
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Excellent interpersonal
and communication skills
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Able to work well with
management, peers and customers
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Able to explain use
of software and the Internet in non-technical terminology to
our customer base
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Enthusiastic and able
to build and work well in a team environment
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Able to provide courteous,
detail-oriented service
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Able to trouble-shoot
technical and data issues
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Excellent follow-through
capability
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High school degree
or equivalent experience
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Ability to travel as necessary
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